Cannot open JPG image

Creation date: 1/18/2024 11:13 AM    Updated: 1/18/2024 11:13 AM    cannot open image jpeg jpg

Issue:  When clicking an image file nothing happens or the screen flashes quickly, but the image does not open.

Resolution: You need to reset the photo app with a couple of quick and easy clicks.

  1. On your keyboard, press the Windows key and the i key together. This should open the settings window.
  2. On the left, click APPS AND FEATURES. (image 1 below)
  3. Scroll and find the Photos app. (image 1 below)
  4. Under the Photos name should be an Advanced Options word, click that. (image 2 below)
  5. Click the RESET button. (image 2 below)
  6. Try to open the JPG again.








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